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On 23 August 2020, the Jewish Museum Berlin is opening its new core exhibition. Until then the museum will be closed for renovations.

Accessibility at the Jewish Museum Berlin

Information Regarding Directions to the Museum, Visiting, Special Offers, and Contact Information

Do you want to know if the Jewish Museum Berlin is accessible and to what degree, including its spaces and the exhibitions on display? On this page, you can find all of this important information about accessibility. If some of your questions remain unanswered, you can find our contact information below.

Address

Jewish Museum Berlin
Lindenstr. 9–14
10969 Berlin
Google Maps

Arriving by Bus and Train

You can reach the museum with the U1, U3, and U6 train lines, as well as the 248, M29, and M41 bus lines. The following stations are located near the Jewish Museum Berlin:

All train stations are equipped with elevators. The Jewish Museum bus stop (bus line 248) in the direction of Alexanderplatz has been moved temporarily due to construction. Because there are trees along the door area, entering and exiting the bus is not fully accessible.

VBB Bus & Train Assistance Service

If you require assistance traveling to the museum, we recommend the free-of-charge VBB Bus & Train Assistance Service (German only) of the Berlin-Brandenburg Transport Association.

Information on broken elevators

The website BrokenLifts provides information on out-of-service elevators at stations in Berlin's local public transit network.
More information at BrokenLifts (German only)

Arriving by Car

If you arrive by car and have a disabled parking permit, you can use one of two parking spaces located directly in front of the entrance to the Jewish Museum Berlin. Please place your permit behind the windshield where it is visible. Before visiting, send a brief email to our Visitorsʼ Services (besucherservice@jmberlin.de) to check if the parking spaces are available.

Reduced-Price Tickets and Special Offers

Reduced-price tickets for museum visitors with disabilities is 3 €. You can receive the reduced price by presenting a disability ID at the ticket counter showing a disability level of at least 50 percent. If your disability ID entitles you to have an accompanying person with you, that person can enter free of charge. All other information on ticket prices can be found on the Planning Your Visit page.

The Jewish Museum Berlin offers regular tours and other programming that is tailored to the various needs of visitors with disabilities. You can find an overview of all of our accessible events in our calendar. All other events are also listed in our calendar.

Core Exhibition

Our new core exhibition will open soon. On this site, you can soon find information about accessibility in the exhibition.

Information for Visitors with Limited Mobility

You can access the main entrance of the Jewish Museum Berlin via a ramp with an approx. 9 percent incline. If you must cross Lindenstraße, there is a smooth street crossing to the side of the Libeskind building. Some of the museum exterior retains its historical facade, making the group entrance and the museum garden not accessible.

The entrance area, museum café, and the Glass Courtyard have sufficient seating if you would like to rest.

You can borrow a wheelchair from the coat check if needed. Please reserve it in advance by contacting besucherservice@jmberlin.de! In this way, you can be sure that a wheelchair is available for you during your visit.

All of the exhibition and event rooms are accessible using any common wheelchair model via ramps or elevators. The same is true for the café. There is an elevator near almost every staircase. Only the stairs to the bathrooms in the basement of the old building do not have an elevator. Accessible bathrooms are available on the ground floor.

The Axes in the basement of the Libeskind building have a gradient of between 2.65 percent (to the stairs) and 3.9 percent (to the Holocaust Tower). They slope to the side by max. 1.9 percent. Unfortunately, the spaces between the steles in the Garden of Exile are too narrow for wheelchairs.

Most of the doors can be opened by pressing a button. Only the doors to the Garden of Exile and the Holocaust Tower in the basement of the Libeskind building must be opened by hand. Do you need assistance opening a door? Ask one of our hosts wearing black clothing and a colorfully patterned scarf.

Accessible Bathrooms

The museum has two accessible bathrooms labeled with a pictogram of a wheelchair. One is located on the ground floor of the historical building next to the stairs; the other is in the basement of the new building. The doors can be opened by pressing a button, the bathrooms are suitable for large wheelchairs, and the buttons are 1.25 meters from the ground. A bell can be rung in case of emergency.

W. Michael Blumenthal Academy

The terrace in front of the academy building is paved. If you are in a self-propelled wheelchair, the path to the entrance is not accessible. In the W. Michael Blumenthal Academy building, all public spaces are accessible.

Information for Hearing Impaired Visitors

If you use a hearing aid, you can borrow an induction loop, along with the audio guide, from the audio guide counter. The induction loop transmits the sound to your hearing aid using a magnetic field. You can only use the induction loop if your hearing aid supports inductive reception.

Information for Visitors with Vision Impairments and for the Blind

If you have a vision impairment or are blind and you are planning to visit the museum, the following information is relevant to you:

  • The Jewish Museum Berlin does not have a tactile floor path.
  • Support dogs such as guide dogs for the blind are of course welcome.
  • If your disability ID entitles you to have an accompanying person with you, that person can enter free of charge.
  • You can use our audio guides for free. Ask for a voucher at the ticket desk.
  • The three elevators (each near a staircase) are labeled with raised letters and numbers.

Accessible Bathrooms

There are two accessible bathrooms in the Jewish Museum Berlin. One is located at the rear of the entry area in the old building at the base of the stairs to the upper floor, while the other is in the basement of the Libeskind building. The doors of the bathrooms are marked visually with a wheelchair symbol. To open them, press the button next to the door. These bathrooms also are equipped with an emergency button.

Evacuation Procedures for Visitors with Disabilities

In case of fire or other dangerous situations, you must leave the Jewish Museum Berlin immediately through the marked exits. Do not go to the coat room. Follow the instructions of the service personnel, who are responsible for bringing visitors to safety.
If you cannot leave the museum on your own, the service personnel will bring you to a secure area. Wait for the trained personnel who will bring you safely to the meeting places outside of the museum.

Contact Information

Do you need more information on accessibility for your visit to the museum? Contact our visitorsʼ services staff, who will help you.

Contact

T +49 (0)30 259 93 549 or +49 (0)30 259 93 434
besucherservice@jmberlin.de

If you have a question while you are at the Jewish Museum Berlin, come to our infocounter or talk to one of our hosts. You can recognize our hosts by their colorfully patterned scarves and black clothing.

Your Feedback

Is this site missing information that would be relevant to your visit to the Jewish Museum? Do you have an idea for how you could better experience the exhibitions? Are some parts of this website difficult for you to use? Send us your feedback on accessibility using our feedback form!